andara88 Casino & Sportsbook Data Care

This page describes what we collect when you use andara88 and how we keep that data protected. We collect personal information (name, date of birth, address) to verify your identity, payment data to process deposits and withdrawals via DANA or e-wallet, and account activity (bets placed, games played, withdrawals requested) to settle your bets fairly and comply with local law.

Our commitment is simple: we collect only what we need, store it securely, and never sell it to marketers or data brokers. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle your card and wallet data, not us. Your account activity stays on andara88 servers and is protected by encryption and access controls.

If you have questions about how we handle your data, contact our privacy team. We respond within one business day. This policy applies to all users of andara88, whether you access us from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other supported region.

What we collect and why

Personal identification on andara88

We require your full name, date of birth, phone number, and residential address to create an andara88 account. We also ask for a government-issued ID (passport, driving licence, or national ID) and a selfie to verify that you are who you claim to be. This is called Know Your Customer (KYC) verification, and we do it to comply with anti-money-laundering law and to prevent account takeover fraud.

Your ID document is uploaded to our secure server and encrypted. We retain it for seven years to satisfy regulatory requirements. We do not share your ID with third parties except law enforcement, if legally compelled to do so. You can request a copy of your personal data at any time by contacting our privacy team.

Payment information and wallet handling

When you deposit on andara88, your payment details (card number, OVO account, e-wallet identifier) are sent directly to the payment provider, not stored on our servers. andara88 receives only a confirmation that your deposit was successful. This means we never see or store your card details or wallet credentials. Payment providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) have their own privacy policies and security standards, which you should review.

We keep a record of your deposit and withdrawal history (amount, date, payment method, transaction ID) on andara88 to settle your bets and provide account statements. This transaction log is stored encrypted and is accessible only to our finance and compliance teams.

Account activity and betting history

We log every action you take on andara88: bets placed, games played, withdrawals requested, and support messages sent. We use this data to settle your bets, to detect fraud and collusion, and to comply with gaming law. For example, if you place a bet on Liga 1 or Piala AFF markets, we record the bet details so we can settle it correctly when the match ends. If you play a slot game or live-dealer table, we log the game outcome and your balance change.

Your account activity is stored on andara88 servers and is accessible to our operations and compliance teams. We use this data to investigate disputes (e.g., if you claim a bet was settled incorrectly) and to detect patterns that suggest fraud or self-harm (e.g., rapid repeated deposits and withdrawals on the same day).

Device and location data

We record your IP address, device type, and approximate location (city-level) when you log in to andara88. This helps us detect unauthorized access (e.g., if your account is accessed from an unusual location) and to enforce jurisdiction restrictions. If you are based in Medan and your account is suddenly accessed from outside your region, we may flag it as suspicious activity.

We do not use your location data for marketing. We do not sell it to third parties. We retain location logs for 90 days, then delete them.

We collect data to verify who you are, to settle your bets fairly, and to comply with law—not to profile you or to sell your information.

Your rights and our commitments

Accessing and correcting your data

You have the right to request a copy of all personal data we hold about you on andara88. Submit a request to our privacy team ([email protected]) with your account email and username. We will provide a complete export of your data (personal details, account history, transaction log, support messages) within seven business days. The export will be in a machine-readable format (CSV or JSON).

If any of your data is inaccurate (e.g., we recorded your birth date wrong), you can request a correction. Log in to andara88, navigate to Account Settings, and update your details. For sensitive data (ID documents, address), contact our support team with proof of the correct information, and we will update it manually.

You can also request deletion of your account and associated data, subject to legal retention requirements. We must keep transaction records for seven years for tax and anti-money-laundering compliance, but we can delete other personal data (phone number, address) upon request. Deletions take effect within 30 days.

Cookies and tracking on andara88

andara88 uses cookies to keep you logged in, to remember your preferences (language, dark mode), and to detect fraud. These are functional cookies, not tracking cookies. We do not use cookies for advertising or to profile your behaviour across other websites.

You can disable cookies in your browser settings, but some andara88 features (live-dealer streaming, game information) may not work without them. We do not use third-party analytics services (Google Analytics, Mixpanel, etc.) that would track you across the web.

Data breaches and security

We encrypt all personal data at rest (using AES-256) and in transit (using TLS 1.3). We conduct regular penetration tests and security audits. Our servers are located in secure data centres with physical access controls.

If we discover a breach that exposes your personal data, we will notify you within 72 hours. We will inform you of what data was exposed, what we are doing to fix it, and what steps you can take to protect yourself. We also notify regulators and law enforcement as required by law.

Third parties and international transfers

We share your data with the following categories of third parties: payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive deposit details; banks and payment networks process withdrawals; and law enforcement may receive data if legally compelled. We do not share data with marketing firms, data brokers, or advertisers.

andara88 servers are located outside Indonesia. Your data may be transferred to and stored in jurisdictions with different data protection laws. By using andara88, you consent to this transfer. We ensure that all transfers are encrypted and that third-party processors meet international security standards.

Contact us about privacy

Our privacy team handles all data requests, corrections, and complaints. You can reach us via:

• Email: [email protected]response within one business day
• In-app support: use the Help menu to message our privacy team directly
• WhatsApp: available during business hours (Monday–Friday, 09:00–18:00 local time)

If you have a complaint about how andara88 handles your data, contact our compliance officer. We will investigate and respond within seven business days. If you are unsatisfied with our response, you may file a complaint with your local data protection authority.

This privacy policy was last updated on 1 January 2025. We may update it from time to time to reflect changes in law or our practices. We will notify you of material changes via email or by posting a notice on andara88. Continued use of andara88 after changes take effect constitutes your acceptance of the updated policy.